This one is just one of those quick update blogs, we just don’t have the time to be insightful or reflective this week. Why? Because our team are jumping through hoops to fill roles for some rather incredible companies.
Cementing our place in the recruitment industry is somewhat of challenge and our team are driven every morning that as a newcomer to the industry, carving out our niche and making a name for ourselves is going to require a lot of work.
This week, our team are busy at work resourcing a plethora of roles, two of which we wanted to showcase in order to highlight the varying spectrum of roles our teams supply.
We’re quite literally recruiting from the hills of Sheffield to the Valleys of Derbyshire with the roles below:
- Overall responsibility for the sales activity for the outbound and inbound sales channel dealing with both B2C consumers.
- Compliance / Quality – Implementing and adhering to telephone / data regulations to ensure the customer receives the best customer experience every time creating effective scripting and writing training material.
- Implementing People Management processes to focus performance and productivity utilising a redesigned reporting suite.
- Designing and creating an effective training structure for new and established advisors.
- Long / short term planning of resources streamlining the structure of the centre.
- Data Management – devising a strategy for data management, implementing and analysing results to generate the most successful results.
- Creating a full reporting suite for visibility of call centre activity, allowing a set of stretching KPI’s to be implemented.
- Overall management of an Outbound Team / Commercial Team along with implementing sales training and quality requirements into the Inbound Team.
- Created and delivered sales / customer service training.
- Managing projects such as the implementation of PCI and TPS, along with Quality, Compliance and Training.
For further information about the role or to apply, please call Mark on 03300 53 56 00 or email your cv